#REMOTE ASSISTANT XP WINDOWS#
Figure 61-1: Windows Firewall must be set to allow Remote Assistance to poke through.If you or your friend have a firewall other than Windows Firewall, it must allow the Remote Assistance program (called sessmgr.exe) to communicate with computers beyond the firewall, or it cannot block port 3389. Select the Remote Assistance box (see Figure 61-1). At the bottom of the page, click Windows Firewall, and then click the Exceptions tab. To make sure your copy of Windows Firewall lets Remote Assistance break through, choose Start Control Panel Security Center. If you or your friend are running Windows Firewall, set it to allow Remote Assistance to poke through the firewall. If the person requesting assistance has a dial-up connection, he has to stay connected continuously from the time the invitation goes out until the Remote Assistance session ends. Here’s what you need to run Remote Assistance:īoth you and your friend must be running Windows XP. In most other situations, if you can get RA to work, it’s a tremendous timesaver.Ĭoping with Remote Assistance Limitations To make matters worse, some problems that occur reliably when RA is not running, suddenly clear themselves up when you have an RA connection going. If you can’t reliably replicate your problem, you’re only wasting your friend’s time. If you have a problem with a video driver.Ĭhances are very good that any “artifacts” you see on your screen - weird lines or shading or streaks that appear and disappear mysteriously - won’t show up on your helper’s screen. In order to get RA working again, you have to go through the entire cycle of inviting her to help, accepting the invitation, and so on (see “Requesting Remote Assistance” later in this technique). As soon as your system crashes, RA goes down with it, and your friend is disconnected.
If you have a problem that crashes Windows. Instead of dwelling on when to use RA (answer: almost any time you can!), RA really doesn’t work in these cases: Remote Assistance (RA) rates as one of the best timesaving features of Windows XP. I talk about those in this technique at the very beginning, so you don’t get your hopes up too high.īut if you ever wanted to save time, Remote Assistance does it in spades. Unfortunately, Remote Assistance doesn’t work all the time - and there are sound technical reasons why. If you have a knowledgeable friend who can spare a few minutes - even if your friend lives halfway around the world - and you’re both using Windows XP, you have all you need to solve the problem and find out how the solution goes, so you don’t need to bug your friend in the future. Nothing is faster or better than watching while your problems get solved. And she can terminate the session at any time by pressing the Escape key. All of a sudden, you’re working on her computer while she watches. Far better: She clicks Ask for Remote Assistance. (Smart lady.) You could type, type, type, and take her through all the steps.
#REMOTE ASSISTANT XP HOW TO#
Say you’re chatting with a friend in Windows Messenger, and she really wants to know how to set up Windows XP to show filename extensions. When Remote Assistance works, it’s great.
Knowing when to give up on Remote Assistance - it doesn’t always work Using timesaving Remote Assistance features Having a friend take over your machine - via the Internet - while you watch
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